Hp 7510 Printer Wont Feed Paper

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HP Photosmart 7510 All-in-One Printer Series (C311) - 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper

Issue

The product does not pick up or feed the paper from the tray. The product might make noises as though it is printing, but no paper moves through it.

Experiencing frequent or recurring paper feed issues?

Follow these guidelines to help prevent paper feed issues:

• Load at least 10 sheets of paper into the tray, but do not overload the tray.

• Load paper correctly. Do not push the paper too far into the tray.

• Use only one type of paper at a time in the tray.

• Store paper in a cool dry place.

• Use only clean unused paper in the tray.

• Reload paper that has been in the tray for a time. Avoid printing on paper that is dusty.

• Wait for the product to complete a job or to display an 'Out of paper' message before reloading paper.

Causes

Any of the following issues can cause the issue:

• The paper trays are overloaded.

• The paper is curled.

• The print side, or shiny side, of the paper is not loaded in the tray face down.

• The paper guides are too tight against the paper stack.

• The rubber paper feed rollers are coated with dust.

• Foreign debris might have fallen into the paper path.

Important: You must follow these solutions in the order presented to resolve the issue.

Video of resolving paper feed issues

The following video demonstrates what to do when the printer does not pick up or feed paper from the input tray.

note:

This video shows an HP Photosmart 7510 e-All-in-On (C311a) printer, but the steps are the same for your printer.

Solution one: Perform a reset

Sometimes, restarting the product can clear a paper feed issue. Follow these steps to perform a reset.

Step one: Reset the All-in-One

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Unplug the power cord from the wall outlet.

3. Wait at least 15 seconds.

4. Plug the power cord back into the wall outlet.

5. Reconnect the power cord to the printer.

6. Turn the printer on.

Step two: Print a self-test report

Print a self-test report to determine if the issue is resolved.

1. Load plain white paper in the input tray.

2. From the home screen on the product control panel, touch Setup () on the top right side. A list of menu options displays.

3. Touch Tools, and then touch Printer Status Report. The product prints the report.

• If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

• If the issue persists, continue with the next solution.

• If the self-test report does not print, continue with the next solution.

Solution two: Check the condition of the paper, and then reload it

Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. The quality of the paper can also make a difference. Use only good quality paper that meets product specifications. Follow these steps to check the condition of the paper.

note:

For the purposes of these troubleshooting steps, use only 10 to 25 sheets of plain white, unused paper.

Step one: Check the condition of the paper

1. Remove the stack of paper from the tray.

2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

   note:

   If you find obstructions in the paper path, skip to the section on cleaning the rollers.

3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.

5. Tap the stack of paper on a flat surface to align the edges.

6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.

   note:

   You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.

Step two: Reload the paper

1. Raise the photo tray.

2. Slide the paper width guides to their outermost positions.

   Figure : Slide paper width guides to their outermost positions

   

3. Load a stack of plain paper into the tray with the short edge facing toward the product and the print side down (if the paper has a print side). Push the stack into the tray until it stops.

   Figure : Load paper into the tray

   

4. Slide the paper width guides until they rest against the edges of the paper.

   Figure : Slide the paper width guides against the edges of the paper

   

5. Close the photo tray and the paper tray, pull the tray extender toward you, and then extend the paper catch until it is fully extended.

Step three: Print a self-test report

Print a self-test report to determine if the issue is resolved.

How to print a self-test report

1. Load plain white paper in the input tray.

2. From the home screen on the product control panel, touch Setup () on the top right side. A list of menu options displays.

3. Touch Tools, and then touch Printer Status Report. The product prints the report.

• If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

• If the issue persists, continue with the next solution.

• If the self-test report does not print, continue with the next solution.

Solution three: Clean the paper rollers

Dust or paper residue on the rollers inside the product can cause paper feed issues. Follow these steps to clean the rollers.

Step one: Clean the paper pick rollers inside the product

1. Gather the following materials:

   • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers

   • Distilled, filtered, or bottled water (tap water might damage the product)

   • A clean, lint-free cotton swab

2. Press the Power button () to turn off the product.

3. Turn the product so that you can access the rear side.

4. Disconnect the power cord from the rear of the product.

5. Remove the two-sided printing accessory (duplexer) from the rear of the product. Push the right side of the duplexer to the left, and then pull out the duplexer to remove it.

6. Set the duplexer aside.

7. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

8. Press the cloth against the rollers, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Clean the rollers

   

9. Allow the rollers to dry for 10 or 15 minutes.

Step two: Check the rollers in the duplexer

1. Hold the duplexer in front of you so you can see the four paper feed rollers.

2. Check the paper feed rollers in the duplexer to make sure that they are clean, free of paper bits, and rotate freely.

   Figure : Check the rollers on the duplexer

   

3. Clean the rollers of the duplexer the same way you cleaned the rollers inside the product.

4. Allow the rollers of the duplexer to dry for 10 or 15 minutes.

5. Reattach the duplexer to the rear of the product. Insert the two pegs on the left side of the duplexer into the left side of the product, and then gently push the duplexer into place. Make sure that the duplexer is firmly attached.

6. Reconnect the power cord to the rear of the product.

7. Press the Power button () to turn on the product.

Step three: Print a self-test report

Print a self-test report to determine if the issue is resolved.

How to print a self-test report

1. Load plain white paper in the input tray.

2. From the home screen on the product control panel, touch Setup () on the top right side. A list of menu options displays.

3. Touch Tools, and then touch Printer Status Report. The product prints the report.

• If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

• If the self-test report prints, but the original document does not, continue to the next solution in this document.

• If the self-test report does not print, try printing the report again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.

  • If the self-test report does not print when slowly pushing the paper farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.

  • If the self-test report prints when slowly pushing the paper farther in, try printing the original document again. The paper might not have been loaded far enough into the product. If the issue is resolved, there is no need to continue troubleshooting.

  • If the paper only feeds through the product when you slowly push it farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.

Solution four: Adjust the paper settings in the print driver

The product might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver. This feature of the product helps to avoid wasting ink and paper if the paper is not what you expected.

1. Return to the document you were trying to print when the issue occurred.

2. Click File, and then click Print. The Print dialog box opens.

   Figure : Click File, and then click Print

   

3. Click your product, and then click Properties. The Properties dialog box opens.

4. Click the Features tab.

5. From the Paper type drop-down list, click More. The Type is dialog box opens.

6. From the Type is dialog box, click the paper type that matches the paper you have loaded in the product, and then click OK to save your selection.

7. From the Size drop-down list, make sure that the selected option matches your paper size. For example, if you have legal paper loaded in your product, click Legal 8.5x14in.

8. Click OK to save the settings.

9. Click OK from the Print dialog box to start the print job.

• If the document prints, the issue is resolved, and there is no need to continue troubleshooting.

• If the document prints on plain white paper, but not a special paper type, there is no need to continue troubleshooting. The problem is probably related to the paper that you were trying to print on, or possibly a connectivity problem. Review the Cause and Prevention sections at the end of this document to check other possibilities.

• If the document does not print, continue with the next solution.

Solution five: Service the All-in-One

If the product printed a self-test report with plain white paper, the product is functional and does not need to be replaced. Other issues, such as connectivity, print driver settings, special paper, photo paper facing shiny side up, or slick or damaged paper might cause the problem. Review the following sections to learn about the common causes and how to prevent the issue.

IMPORTANT: Only service the product if you have already tried all the previous solutions and the product will not print a self-test page on plain white paper.

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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Source: https://support.hp.com/in-en/document/c02970687

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